Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
We ship worldwide from our fulfillment partners. Estimated delivery times after dispatch:
- Sweden & Europe: 7–20 business days (standard) | 5–10 business days (express)
- Rest of the world: 10–25 business days
Please note that delivery times may vary due to customs clearance, public holidays, or high-demand periods such as Christmas and Black Friday.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use it to follow your package in real time. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties
Orders shipped to Sweden and the EU may be subject to customs duties or import taxes upon arrival. These fees are determined by your local customs authority and are the responsibility of the customer. They are not included in the product price or shipping cost.
Lost or Delayed Packages
If your order has not arrived within 30 days of the estimated delivery date, please contact us and we will investigate immediately. We will offer a replacement or full refund if the package is confirmed lost.
Returns & Refunds Policy
Return Window
You have 14 days from the date you receive your order to request a return.
Eligible Items
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Not a final sale or clearance item
How to Request a Return
To start a return, contact us at support@orvyxa.store with your order number and reason for return. We will provide you with instructions on how and where to send your package.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Items that have been used, washed, or altered
Contact Us
For any questions about your order, shipping, or returns, please reach out to us at support@orvyxa.store. We aim to respond within 1–2 business days.